An issue is a historical record generated when Lumigo detects an unusual or unexpected event, or a series of events (not necessarily errors), that require attention and possibly action.

The Issues page displays the issues encountered during a specified time frame, allowing you to easily monitor, track, and analyze them.

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The Issues page displays the issues in the form of a table with the following columns:

ColumnDescription
IssueThis Issues column shows the following:
The description of the issue, indicating the type of issue
The resource name
The AWS region
The message in the last occurrence of the issue
OccurrencesThe Occurrences column shows the number of times the issue occurred during the specified time frame. The line graph to the right shows the distribution of the issue’s occurrences over the time frame.
Last OccurrenceThe last occurrence column shows the time elapsed since the occurrence of the issue.
AssigneeThe Assignee column shows the name of the person who has been assigned to resolve the issue.

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To display additional information, including Execution Tags, about an issue, click the Details button that appears next to the issue. The Issue Details window is displayed.

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Managing Issues

Managing issues helps you to stay on top of problems in your applications. Systematically managing issues enables you to identify and resolve problems with your applications more quickly.

ActionDescription
Assign an issueIf the issue has not yet been assigned, do the following:
Click the hyphen (–) in the Assignee column. The Assign Issue To Team Member window appears.

Select the name of the assignee from the drop-down list and click Apply.

To change the assignee, click the pencil icon next to the name of the assignee.
Mute or unmute an issueAlert Notifications are produced according to the configured alert policies. If you do not want alert notifications to be sent for future occurrences of this issue, click the bell icon. Click it again to unmute this issue.

You receive alert notifications based on the configured alert policies.
If you do not want to receive alert notifications for the future occurrences of any issue, you can mute the notifications by clicking the bell icon.
Click the bell icon again to unmute the alert notifications for the issue.

Note: You can mute notifications for a specified period of time or indefinitely. Muting only affects notifications. When muting is active issues are still generated and appear on the Issues page.
Create Jira ticketTo track an issue in Jira, click the checkbox on the left of the issue and click Create Jira ticket. The Create Issue wizard appears with the Lumigo template already applied.

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You can also assign, mute or unmute, and create Jira tickets for multiple issues by selecting respective check boxes.

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Filtering Issues

You can filter issues based on a specified date and time range. Click the date range at the top-right. In the Date Range window, specify the date and time range, and then click Apply.

You can also filter issues based on the following parameters:

  • Tags
  • Issue types
  • Resource names
  • Assignees
  • Regions
  • Muted or Unmuted
    To filter the list of issues, specify the filter parameters in the Filter bar. Click Clear All to clear the filters.
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Narrow down on the root cause

You can further analyze an issue by clicking the Lambda name to open the Function View, where you can examine the invocations that caused the issue.

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