FAQ

General

How does Lumigo work?
Lumigo uses distributed tracing and logs to extract events from your code as it runs. The events, together with metrics, are sent to Lumigo and analyzed in real-time to generate tracing graphs, alerts, and insights, providing a single pane of glass with little to no code changes.

Can I use Lumigo without its distributed-tracing?
Yes. Lumigo collects and analyzes metrics and logs regardless of its distributed-tracing feature, allowing you to monitor and be alerted on issues in your application even if you have not instrumented your functions and containers. Note that distributed-tracing provides additional information like event, return value, transaction view, etc.

What type of applications or environment does Lumigo support?
Lumigo is built for modern-cloud applications. Lumigo’s lightweight tracer allows it to run on containerized and serverless applications.

Do I need to change my application to use Lumigo?
Lumigo supports integrations with a variety of common frameworks and runtimes, and the level of changes depends on the framework and runtime. For example, auto-tracing will automatically instrument your Python/Nodejs AWS Lambda functions without any code changes, and with only a few lines of code you can manually instrument your containerized applications written using Flask, FastAPI, Express and soon other frameworks and libraries.

Account

How can I invite team members?
Go to Settings, click “Add User” and type their email and click “Add”. An email invitation will be sent to your new team member, with a link they must follow to complete the sign-up process.

How can I delete my project from Lumigo?
To delete your project(s), contact our support via in-platform chat or email us at [email protected].

How can I deactivate or close my account?
To deactivate or close your account, contact our support via in-platform chat or email us at [email protected].

Why can’t I login and when clicking Reset Password nothing happens?
This means that the user you are trying to login with is no longer associated with any active project. Contact your Lumigo project admin for more information. If you are still experiencing issues with login into Lumio, contact our support via in-platform chat or email us at [email protected].

What is the data retention for Lumigo?
By default, you can retrieve data for the last 14 days. If you want to retrieve data that is older than 14 days, contact our support via in-platform chat or email us at [email protected].

Security and Privacy

Why are some data fields obscure?
Lumigo obscures fields that may include sensitive data like API keys, authentication tokens, etc. The default configuration can be modified. Click here to learn more.

What security mechanism do you use to secure your data or access it?
With years of experience at the cutting edge of cloud security, Lumigo is committed to following the highest security and privacy standards. Click here to learn more about our security and privacy policies.

Distributed Tracing

Where can I find my Lumigo token?
To locate your Lumigo token, navigate to Settings > Tracing page on your Lumigo dashboard.

Can I trace a Lambda function that is behind a VPC?
Yes, as long as the function has access to the internet. Click here to learn more.

Does Lumigo support Lambda@Edge?
Yes. Click here to learn more.

How can I verify that my Lambda functions are auto-traced by Lumigo?
To verify that your Lambda functions are auto-traced, do the following:
Go to Functions and check that tracing status is set to Traced. The tracing method will appear on hover.

In the AWS console go to Lambda > Functions > Function > Configuration > Environment Variables, and check that the LUMIGO_TRACER_TOKEN variable exists.

How does Lumigo count invocations?
Invocation is counted each time your application invokes a Lambda function, traced or untraced.

Traced invocation is counted each time your application invokes a traced Lambda function, that is, a function for which you have defined automatic or manual tracing.

Traced invocations are based on logs, metrics and traces, while untraced invocations are based only on logs and metrics.

📘

Can't find your question here?

Chat with the Lumigo support team using the in-platform chat or email us at [email protected].